There are all kinds of reasons why some folks sometimes don’t give a damn in our business. Poor pay, bad working conditions, poor staffing, poor training, poor leadership or personal issues…you’ve heard and probably experienced some yourself. It happens. That certainly should be addressed by them personally, with their superiors, peers and sometimes counseling – which may lead to improvement or career changes.
HOWEVER it doesn’t matter at the moment-which means if you are working in our field, from 9-1-1 to fire, EMS – whatever – we have an obligation to make sure those who call us – have a reasonable impression that we actually care.
No matter your role or position, we all “volunteered” to apply and do the job. The job of taking care of really upset people. A critical part of this job is compassionate behavior and it starts with the 9-1-1 call taker. A professional that is well trained, well led and “gets” that they may be someone’s last chance – while that person is having their worst day. As most 9-1-1 call takers and dispatchers do “get it.”
HERE is another example of someone dialing 9-1-1 because they are having a REALLY bad day…and at a time in their life (maybe the ONLY time they’ve ever dialed 9-1-1 ….because they saved 9-1-1 for only when things are really bad) when they need compassionate, understanding and rapid response.
KIRO in Seattle has just aired the Richard Sherman 911 call. pic.twitter.com/adlBo0i2Z6
— Timothy Burke (@bubbaprog) July 14, 2021
Here's the full link: https://t.co/BoIrSWcXST
— KIRO Radio 97.3 FM🎙 (@KIRORadio) July 14, 2021
Like the saying goes….the “SHOW” must go on…and we have an obligation to do all it takes to insure we compassionately, professionally and quickly take care of those we claim to serve. Pretend it’s your wife, husband, partner, Mom, Dad, kid, grandkid-whoever-use them as a template on how you want them treated.
No matter what type of call it is.
They dialed 9-1-1 because they need the Give A Shi!t Department.
Take Care. Be Careful. Pass It On.
The Secret List 7/14/2021-2018 hours