ROCKFORD (WREX) — When you call 911 in an emergency, you're depending on a quick response from first responders. But in Winnebago County, certain technology is making that difficult for the people trying to connect you with help. According to the Rockford Fire Department, in … [Read more...]

Frontenac Paramedics assisted their Kingston Central Ambulance Communications Centre dispatchers alongside Kingston Fire and Rescue after a fire was discovered in the garage of their building early Thursday morning. The dispatchers and the rest of the occupants of City Place 2 … [Read more...]

Fire incident calls tied to homelessness are on the rise in San Diego. Last year, they made up nearly 13% of all fire-related calls. “We’re addressing it as best we can,” said Assistant Fire Chief Chris Webber, who added that the growing homeless problem is “no … [Read more...]

BULLITT COUNTY, Ky. (WDRB) -- Bullitt County's 911 emergency system went radio silent Friday morning. Emergency officials said the system is 50-years old, outdated and malfunctions a lot. So they often just use the band-aid approach. "The radio system has been patched and … [Read more...]

DRACUT — Residents received no advance notice that the town’s police dispatch call center was in “crisis mode,” and would not answer 911 calls for seven consecutive nights, according to Police Chief Peter Bartlett. From midnight to 8 a.m. the week of Jan. 4 to 11, emergency … [Read more...]

EAU CLAIRE, Wis. (WEAU) -- The Eau Claire County Communications Center says it is having major issues with people calling 911 and hanging up. The numbers are in and last year, they received more than 3,600 911 hang up calls and that trend is continuing into the new … [Read more...]

STATESVILLE, N.C. — Paramedics got one radio warning in 45 minutes that they were heading into a dangerous ammonia leak, Channel 9 learned. Two emergency medical technicians had to be taken to a hospital after they responded to the call on Jan. 10 at Lineage Logistics on … [Read more...]

In an emergency, every second counts, and in Lehigh County, those seconds have been mounting. Dispatch times — when a 9-1-1 call is received to when the first crew is dispatched — have grown by an average of two minutes since the June merger of the Lehigh County and Allentown … [Read more...]

The Marshall County Fiscal Court last week announced it had denied the appeal of the former Marshall County E911 dispatcher who was terminated in December after being arrested and charged with a felony. Tonya Clevidence, 46, was arrested Dec. 9 by the Marshall County Sheriff's … [Read more...]

SALISBURY — The Fire Department is continuing to make upgrades to its personnel, fire station and equipment, but the fire chief is also asking commercial property owners to step into the 21st century as well. Fire Chief Scott Carrigan came to Salisbury in summer 2017 and has … [Read more...]