One of the callers reached out to New Orleans police to report that someone was trying to break into her home. Another called because a person wielding a weapon was circling her home. Officials said a 911 operator named LaQuana Ruffin intentionally hung up on both of them — as … [Read more...]

EBENSBURG- A Cambria County woman, who's house was on fire on Saturday, had to wait a little longer for help. 6 News is learning there was an error in the 911 system, sending firefighters first to the wrong home. The fire happened on 129 Union Street in Ebensburg but 911 … [Read more...]

KINGWOOD, W.Va. — Preston Commissioners approved changes Monday in the call-out protocols used by Preston 911 for fire departments. Emergency Management/911 Director Duane Hamilton and Assistant Director Justin Wolfe brought the proposed changes to Commissioners Craig … [Read more...]

An outmoded and poorly integrated radio system Islandwide has become a critical point of failure for emergency responders, but the path to an upgrade has been strewn with challenges. A committee that includes the Island’s fire chiefs and the county sheriff has been working for … [Read more...]

A Millington woman called 911 several times for help, but she died before emergency personnel could get to her Shelby County home. Her family says her calls went to dispatch in Covington, which is in Tipton County. Instead of crews being immediately dispatched, workers had to … [Read more...]

Broward County’s 911 system was widely criticized after communication failures during the 2017 airport shooting in Fort Lauderdale. Now it's under scrutiny again for similar failures during the Parkland shooting. Files show that critical upgrades have been recommended on the … [Read more...]

Residents in the small Butte County community of Bangor still tell tales about the night they escaped the LaPorte Fire that burned more than 6,100 acres and destroyed 74 structures. The wind-swept flames sent people scrambling in the middle of the night last October. Some of … [Read more...]

Aurora Ald. Robert O’Connor called it “a lesson learned.” O’Connor, at large, chairman of the City Council Finance Committee, was referring to the fact that somehow in all the meetings leading up to construction of the new fire station in Lincoln Park on Aurora’s West Side, … [Read more...]

The county Board of Supervisors gave the go-ahead Tuesday to come up with a plan to bring five fire dispatch centers under one roof — a move officials say would save money and improve coordination during fire and medical emergencies. The idea to merge some of the region’s … [Read more...]