AUSTIN (KXAN) — Austin police arrested a man after he allegedly threatened to kill a 9-1-1 operator during a call, according to an arrest affidavit. On Wednesday, Nov. 6, police were sent to a Motel 6 at 1901 Airport Commerce Drive in southeast Austin for a check welfare call. … [Read more...]

Hall County’s former 911 director resigned effective Oct. 21 after an internal affairs investigation into her unauthorized use of a state crime information database to check the status of warrants on her husband. Kim Nelson, who had worked for the county since 2001, had been … [Read more...]

As Mayor David Condon’s administration ardently and publicly advocated for the city to join a new emergency communications system, its own staff privately flagged possible violations against the union that would soon represent former city fire dispatchers. According to emails … [Read more...]

A Santa Barbara jury concluded that the City of Santa Barbara should pay former dispatcher Bridget Bryden $1.28 million in economic damages sustained when she was terminated in March 2016 shortly after she’d voiced concerns to her superior that reductions to the qualifications … [Read more...]

HANOVER TOWNSHIP, Pa. -- Luzerne County's 911 system had a programming glitch that left at least one caller stuck on hold during an emergency call. The county found the problem while looking into a report Monday from Newswatch 16. Colleen Engler from Dallas called 911 Saturday … [Read more...]

A half-dozen NYPD employees, including a current Bronx cop, were busted by the feds for their alleged roles in a multimillion-dollar insurance fraud operation targeting car crash victims from “the hood,” officials said. Police Officer Yaniris Deleon was arrested in Manhattan … [Read more...]

VANCOUVER – The union representing 911 operators across British Columbia says mediated talks broke down Friday with their employer, E-Comm, but the company says it still wants to bargain. CUPE Local 873-02, the union representing emergency dispatchers and support staff, says … [Read more...]

As the Minneapolis City Council prepares for its annual budget fight over police staffing, a group of city officials and community members are finalizing a proposal that would change the way the police department handles 911 calls, a policy aimed at curbing the times no police … [Read more...]

The FCC announced settlements with CenturyLink and West Safety Communications to conclude investigations into violations of FCC rules in connection with a multistate 9-1-1 outage Aug. 1, 2018. CenturyLink and West Safety Communications agreed to pay $400,000 and $175,000, … [Read more...]

KINGSTON, Pa. -- When you call 911, fearing someone with you is having a heart attack or a stroke, you expect someone to answer right away. But a woman in Dallas says her emergency calls ended up with dozens of rings, a computer telling her to wait, even a disconnection before … [Read more...]