NEW BERN, Craven County — Following a record-high number of 911 calls in Carteret County over the weekend, some NewsChannel 12 viewers wanted to see if an iPhone shortcut could be part of the problem.
Beau Dorsey, the owner of the computer and cellphone repair shop iFixNC, says newer iPhones have a particular shortcut that can lead to users inadvertently calling 911.
According to him, when the top two buttons on each side of the phone are pressed simultaneously for five seconds, the phone automatically calls 911. He has accidentally called 911 while trying to repair and reset phones but adds there is a fix.
“If you don’t want that option you can go into your settings and go to general,” he explains, “scroll down to SOS and you can turn it off, and it’s fairly easy to turn off.”
Dorsey says people who find themselves triggering the shortcut should turn it off because it impacts how 911 operators do their jobs.