Following a recent house fire, union officials in Cleveland are questioning staffing levels in their dispatch center. Unfortunately, short staffing in dispatch has become an increasingly apparent problem, driven by high turnover rates and growing service demands. You can read about the Cleveland case, and listen to a fifteeen minute audio tape of a victim and her children waiting to be rescued at:
http://www.newsnet5.com/dpp/news/local_news/cleveland_metro/911-staffing-questioned-after-fire-call
