We’ve seen it in horror movies, someone calls the police, but they have no service.
Well, for some residents in Northeast Missouri, that’s been their reality as 9-1-1 outages continue to pop up.
Residents if they tried calling the Clark or Lewis County Sherriff’s Office in Northeast Missouri this month were met with a busy tone.
Both counties experiencing 9-1-1 outages for several hours.
Lewis County now dealing with the issue for the second time in two months and Clark County being the most recent.
Sheriff of the Lewis County Sheriff’s Office, David Parrish said it was almost impossible for residents to call 9-1-1 this time around.
“The Clark County Sheriff’s Office not being able to receive telephone calls from cell phones and they had to announce to the public that they needed to contact their office by use of a landline, well most of us no longer have a landline and so, that is an impossible thing to do,” said Parrish.
Parrish said he’s tried reaching out to phone companies like CenturyLink, but the company is just too big.
“These phone companies are so big now, there’s these big conglomerates that we can’t reach out to directly and say fix the problem,” said Parrish.
We emailed CenturyLink’s media team, Lumen, asking for an interview or a statement about the 9-1-1 outages.
After a couple of emails back and forth, KHQA didn’t hear back from the company’s global issues manager, Mark Molzen.
As for what Sheriff Parrish wants to see going forward.
“I want to see what we all want to see and that is making sure the basic service is provided on a consistent basis,” said Parrish.