It will take you less time to read this column than it took for a 911 operator in D.C. to get help to a teenage girl whose mother was dying in front of her. The girl’s call for help lasted for more than 21 minutes and is painful to listen to. It starts with the sound of … [Read more...]
Short staffing and longer answer times are plaguing D.C.’s 911 call center, according to newly released data from the Office of Unified Communications — highlighting the struggles of the agency. Of 180 employees to pull from, the 911 operations aim to have 44 employees for day … [Read more...]
SEDALIA, Mo. (KMIZ) The Sedalia City Council on Monday issued an ordinance to stop telephone harassment of Public Safety agencies. Pettis County Joint Communications has been dealing with a stream of harassment through repetitive nonemergency calls. The callers would become … [Read more...]
NEW ARIZONA LAW REQUIRES PAID TRAUMA COUNSELING FOR 911 DISPATCHERS
Arizona's emergency dispatchers will now receive paid counseling for trauma experienced on the job. State law already requires employers to cover counseling sessions with a licensed mental health professional for police officers and firefighters exposed to traumatic … [Read more...]
By Bill Carey EMS1 WASHINGTON — Rep. Norma J. Torres, D-CA, a former 911 dispatcher, led a bipartisan letter with Rep. Brian Fitzpatrick, R-PA; and Congressional NextGen 911 Caucus Co-Chairs Anna Eshoo, D-CA; and Richard Hudson, R-NC; calling on the National … [Read more...]
911 AI OPERATOR WEEDS OUT NON-EMERGENCY CALLS TO FREE UP FIRST RESPONDERS
Understaffed 911 call centers across the country field non-emergency calls about stray animals or noise complaints on top of their workload of answering serious reports of medical emergencies, crimes and even death. Officials in Charleston County, South Carolina, however, are … [Read more...]
For generations, the letters ASAP have stood for As Soon As Possible. However, there is a now another meaning. The Automated Secure Alarm Protocol provides a means of saving time and reducing errors in the transfer of information between private alarm companies and the 9-1-1 … [Read more...]