WAKE COUNTY, N.C. — Wake EMS says it is routinely understaffed, forcing them to reserve ambulances for higher priority calls. That was the case on Wednesday, Aug. 31, when Candice Phillips said her request for an ambulance was denied. She later discovered she was having a … [Read more...]

WEBSTER PARISH, La. (KSLA) — Webster Parish fire departments soon will have to pay an annual fee of $5,000 in order to continue getting dispatch service through Webster Parish E-911 Communications. With this new fee, fire departments can opt out and use their own dispatch … [Read more...]

BROOKNEAL, Va. (WSET) — After one neighborhood in Halifax County told ABC13 they were without internet, cable, and phone services for weeks, many others said they were dealing with the same issues with their CenturyLink service. Annette Cleveland is one of those people who … [Read more...]

Charlotte Fire dispatcher John Schuler isn’t a big fan of TV or the spotlight, but when A&E’s “Panic 9-1-1” called about a segment featuring a heroic young girl’s actions during a fire last year, he knew he had to participate. Tyshala Wilson, 11, and her 6-year-old brother, … [Read more...]

MADISON, Wis. (WMTV) - Several companies that offered alarm services in Iowa Co. were not prepared to reach out to the right people in an emergency, the Sheriff’s Office revealed. In one case, an alarm service provider had given its employees contact information for authorities … [Read more...]