PHILADELPHIA (WPVI) -- When you call 9-1-1 in Philadelphia, you expect a dispatcher to pick up the phone within seconds. But the people who spoke with Action News say that is just magical thinking. The reality is, staffing concerns are causing some serious concerns in the … [Read more...]

WILSON, N.C. — The U.S. Department of Justice filed suit Wednesday against Wilson County, alleging that a 911 operator was fired after she complained about being sexually harassed on the job. According to the lawsuit, Jennifer Riddle began working for Wilson County Emergency … [Read more...]

By next summer, Seattle’s emergency call dispatchers may have a new crisis response team at their disposal. The new unit, called Triage One, would be housed within the Seattle Fire Department’s Mobile Integrated Health program and tasked with responding to some crisis calls that … [Read more...]

Bly, Ore. — Communication is key when fighting a fire as large as the Bootleg Fire, and fire officials will take as much help as they can get to effectively communicate from the command center to those behind fire lines. The Oregon Wing Civil Air Patrol, the volunteer … [Read more...]

CONWAY. Ark – People calling 911 in central Arkansas may have to wait for help to arrive, one local agency warns. In a social media post published Friday, the Conway Fire Department stated callers trying to reach emergency services may experience longer wait times as an effect … [Read more...]

TULSA, Okla. — When we need help in an emergency, many of us take it for granted, just grab your cell phone, and dial 911. But that's not the case for at least one cell customer, who was able to call the 2News Oklahoma Problem Solvers for help. The world with cell phones … [Read more...]

The interim director of D.C.’s 911 system has ordered mandatory overtime amid concerns that not enough call-takers are on-hand to deal with emergency calls. “They don’t have enough people,” said safety advocate Dave Statter, paraphrasing a staff email sent Friday by Office of … [Read more...]

The Dubois County 911 Communications Center handles all emergency and non-emergency calls for public safety agencies in Dubois County. In addition, the Jasper Police and Fire Departments also field emergency calls. Annually, dispatchers within the county field more than 12,000 … [Read more...]

FORT WORTH (WBAP/KLIF)- The Fort Worth Fire Department and MedStar are working with the Fort Worth Police Department to improve emergency response times. Much like other agencies across the country, the Police Communications Division has been experiencing staffing challenges … [Read more...]