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Aussie 000 Plagued by Non-Emergency Calls

 FireCompanies    January 10, 2009    No Comments

MELBOURNE: ‘000’ Emergency operators of Queensland’s have asked the local people to use common sense when dialing the emergency number.

The police emergency service complained of taking 95% of calls for a non emergency purpose from people asking how to roast a chicken, order a taxi or to inform a girlfriend on a late arrival of her beau.

Police of the Australian state said over 60 per cent of triple-zero calls were made from mobile phones, and they blamed many of the false emergencies on people running out of credit on their mobiles because it was a free call, Courier Mail report said.

"A man whose mobile phone was out of credit and was late to meet his girlfriend rang triple-zero asking someone to call his girlfriend for him," operations support command Superintendent Brian Codd said adding "People are aware this is a free number they can call even when they don’t have any credit".

He said, "Others know we have a call-tracing capacity and ring to ask us their mobile phone number

 

because they’ve forgotten it." He said the centre found less than 3 per cent of calls to 000 genuinely required an immediate response. Most were from people who "did not understand the 000 environment".

"We’ve had calls for such things as someone upset because a taxi driver wouldn’t wind up his window and people seeking advice on how long to roast a chicken," he said.

He said people should dial the emergency number only for life-threatening, time-critical emergencies. With as many as 5000 triple-zero calls per week and as many as 95 per cent of these calls for non-emergency reasons, police communications said they unnecessarily test the capacity to respond to genuine emergencies

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