by KYW’s Mike Dunn
A big "mea culpa" from Verizon for its part in problems with Philadelphia’s digital police radio system. Company officials admit human error by Verizon workers led to some of the problems.
The latest City Council hearing on the problem plagued radio system saw, for the first time, Verizon taking some of the blame.
A Verizon vice president, Karen Maguire, said of the four radio system outages to which Verizon responded last year, the phone company itself had caused three of them.
She cited both equipment failures and human error. That, she promised, is going to change:
“The incidents that we’ve had have created an incredibly heightened awareness within Verizon of the Philadelphia city network. So we’ve gone through and done retraining of anybody who could possibly impact this network.”
The $50-million digital radio system was manufactured by Motorola, but Verizon provides the high speed communications links.