Sunday, August 15, 2010 At their recent annual conference in Houston, TX, the Association of Public-Safety Communications Officials International received a preliminary report from their Professional Communications Human Resources Taskforce. Entitled Challenges Facing Human Resources and Staffing in the 9-1-1 Public Safety Communications Center, this 23 page document gives the US bad grades for the current state of affairs. Wonder why you have to wait to get answered? As pointed out therein, 97% of all telecommunicators leave the field prior to retirement, so centers are in constant churn. (This is about the opposite of experience for sworn firefighters and police.) You can read more interesting facts at: http://apco911.org/new/commcenter911/downloads/ProCHRT_Interim_Report.pdf