Please state the nature of your bedbug emergency. The city’s 911 call center in the Bronx has been crawling with bedbugs for the past two weeks, and the NYPD won’t pull out its personnel to fumigate, several 911 operators told the Daily News. Emergency call operators first … [Read more...]

FALL RIVER -- A public safety dispatcher was disciplined in January for drinking a nip of alcohol while working a shift last fall, according to the chief of police. Several sources identified that dispatcher as Hayleigh Dootson. Police Chief Albert Dupere said Friday she has … [Read more...]

More than a decade after the £23 million Waterbeach building was built in Cambridgeshire, it remains empty with taxpayers still picking up the pieces of the disastrous project. The high tech centre was built as part of a national project to centralise emergency call handling … [Read more...]

About 20 minutes passed from the time dispatchers were first notified of numerous shots fired on Des Moines' northwest side on Nov. 2, 2016, and when other first responders around the metro began to learn two police officers had been shot. Every minute in between … [Read more...]

COOS BAY, Ore. (AP) - Authorities say an emergency communication tower near the Oregon coast has been destroyed, causing over $60,000 in damage. The World reports the Coos County Sheriff's Office is offering a reward for the identification and conviction of the people … [Read more...]

BUTLER COUNTY — There are 14 Butler County fire departments looking for about $2 million in Assistance to Firefighters Grant Program federal dollars to replace 515 emergency responder radios. Liberty Twp. is the “host” fire department for a grant application to buy the … [Read more...]

ROCKVILLE, Md. (ABC7) — Montgomery County's radio communication system is at risk of a "catastrophic failure," that's according to numerous officials including the president of the local fire department union. Montgomery County purchased its current communication system from … [Read more...]

LOUISVILLE, Ky. (WAVE) - A fire raged out of control Monday less than a mile away from the St. Matthews fire headquarters. But, the firefighters sent to battle the flames came from nearly twice as far away. That’s because the fire on Breckenridge Lane happened just outside St. … [Read more...]

Letitia Chavez has been a dispatcher for Ector County for eight years. “Growing up my dad was an officer and I always knew that’s what I wanted to do. I’d always hear the voice from the other side of the radio and that’s what I wanted to do,” said Chavez, an Odessa emergency … [Read more...]

The proposed budget allocates $220,000 for training the state's call takers in telephone CPR. The new funding follows reports from The Public's Radio and ProPublica that raised questions about whether lack of training for the state’s 911 call takers is costing lives. In one … [Read more...]