June 21--A poorly performing computer program at the Knox County E-911 Center is placing law enforcement officers and firefighters in danger by depriving them of updated information on emergency calls, authorities said Wednesday. The $6.2 million Intergraph Computer Aided … [Read more...]

une 14--PEABODY, MA-- It's been a dozen years since the notorious "dozing dispatcher" episode in Peabody. John Brophy, a firefighter working on the department's 911 dispatch desk, had fallen asleep, missing a call about a six-month-old baby who had stopped breathing. For that, … [Read more...]

CRAIGHEAD COUNTY, AR (KAIT) - Motorola recently started a study on integrating Craighead County’s fire radio system. In April, the Craighead County Rural Fire Association discussed issues with the current system, issues that have been a problem for several years. Jeff … [Read more...]

Two frantic callers dialed 911 that warm spring evening. The calls came from the same Dallas address, the very same apartment, just hours apart. One ended with a rescue. The other ended in a baby’s death. The two calls illustrate a problem that played out across the city for … [Read more...]

Six fire-alarm monitoring companies have sued the village of Schaumburg over a recent law directing all of the approximately 1,200 businesses in town to the governmental agency Northwest Central Dispatch and its own private contractor for their alarm monitoring. The plaintiffs … [Read more...]

Something inside of Christopher Parker tells him he needs help. He feels sick. His mind races. His breathing comes in gasps as he fumbles for his phone at 3:14 am outside an apartment building in Browne’s Addition. Between hysteria and hallucinations, he manages to dial … [Read more...]

The Clark County Fire Department is asking the public to stop calling 911 for “stubbed toes and sore throats” — actual examples of inappropriate emergency calls the department has received, fire chief Greg Cassell said Tuesday. Facing record numbers of calls for service, Cassell … [Read more...]

West Cornwall Township supervisors are learning how many layers of complication there is if a road has to be renamed to avoid emergency response confusion. Supervisors met earlier in the month with local and county emergency, police and fire services representatives to discuss … [Read more...]

As technology evolves, legislation to update Michigan’s 911 systems and improve communication was introduced in both the Michigan Senate and House this week. The bills use framework recommended by the State 911 Committee to move forward with Next Generation 911, also known as … [Read more...]

Banff Fire Chief Silvio Adamo and his colleagues on Monday spoke for more than an hour before council to brief on problems with a new dispatch communications system for fire services and EMS. In a briefing added to the council agenda before the meeting, Adamo said the new … [Read more...]