As the Thomas Fire charged 14 miles in its first night, local officials hit the phones. Those in Ventura County Fire Department knew almost immediately that they needed help from outside the county after the blaze broke out during Santa Ana winds Dec. 4. They didn’t know … [Read more...]

MAHONING TWP. — Township Fire Chief Leslie Young said Wednesday that when a tornado warning was in effect and at least four emergencies were happening at once on May 15, she had trouble reaching Columbia and Montour counties' 911 communications center on both low-band and … [Read more...]

MT. HOPE, WV (WVNS) - When it comes to an emergency, every second counts. That's why some members of the Raleigh County Fire Association say they are concerned about the way dispatch calls are handled. According to them, it can take several minutes for crews to receive a call … [Read more...]

One of the callers reached out to New Orleans police to report that someone was trying to break into her home. Another called because a person wielding a weapon was circling her home. Officials said a 911 operator named LaQuana Ruffin intentionally hung up on both of them — as … [Read more...]

EBENSBURG- A Cambria County woman, who's house was on fire on Saturday, had to wait a little longer for help. 6 News is learning there was an error in the 911 system, sending firefighters first to the wrong home. The fire happened on 129 Union Street in Ebensburg but 911 … [Read more...]

KINGWOOD, W.Va. — Preston Commissioners approved changes Monday in the call-out protocols used by Preston 911 for fire departments. Emergency Management/911 Director Duane Hamilton and Assistant Director Justin Wolfe brought the proposed changes to Commissioners Craig … [Read more...]

An outmoded and poorly integrated radio system Islandwide has become a critical point of failure for emergency responders, but the path to an upgrade has been strewn with challenges. A committee that includes the Island’s fire chiefs and the county sheriff has been working for … [Read more...]

A Millington woman called 911 several times for help, but she died before emergency personnel could get to her Shelby County home. Her family says her calls went to dispatch in Covington, which is in Tipton County. Instead of crews being immediately dispatched, workers had to … [Read more...]

Broward County’s 911 system was widely criticized after communication failures during the 2017 airport shooting in Fort Lauderdale. Now it's under scrutiny again for similar failures during the Parkland shooting. Files show that critical upgrades have been recommended on the … [Read more...]