Oshawa is the first fire department in Canada to use a new location technology that uses three words to pinpoint exactly where an emergency call is coming from. The UK-based technology, called ‘what3words’, divides the world into a grid of 3x3 metre squares and assigns each … [Read more...]

AIKEN, SC (WRDW/WAGT) - An all-new I-Team investigation begins with a heart attack — a mother collapses on the floor. Her family, knowing seconds count, begins CPR and dials Aiken County 911. The I-Team obtained this 911 call from that day. The dispatcher only sent one first … [Read more...]

The U.S. House of Representatives voted this week to create a new $12 billion federal grant program to upgrade America’s 9-1-1 centers to next-generation 9-1-1 (NG 9-1-1). The grant program was included in H.R. 2, the Moving Forward Act, a package of federal transportation and … [Read more...]

Much like 9-1-1 is used for emergencies, 9-8-8 may be the new suicide prevention hotline number after the FCC votes later this month. The Federal Communications Commission said phone service providers will have until July 2022 to implement the new number if the measure is … [Read more...]

NEW BERN, Craven County — Following a record-high number of 911 calls in Carteret County over the weekend, some NewsChannel 12 viewers wanted to see if an iPhone shortcut could be part of the problem. Beau Dorsey, the owner of the computer and cellphone repair shop iFixNC, … [Read more...]

INDIANAPOLIS — An Indianapolis mother is looking for answers after she said she wasn't able to get through right away when she called 911 after her son was shot. 'You have reached 911 emergency dispatch, do not hang up. Stay on the line for the next available … [Read more...]

CHICAGO (WLS) -- The COVID-19 pandemic, civil unrest and now the spike in violence have all led to extremely high 911 call volumes in Chicago. "Been here almost 22 years and I have never seen the number of calls that came in," Amy Lovell, who works for the city's 911 Emergency … [Read more...]

DENVER (CBS4) – Governor Jared Polis signed legislation into law Monday that promotes worker protections. The Workers’ Compensation For Audible Psychological Trauma bill, or SB20-026, grants workers’ compensation protections for those who witness trauma, both audibly and … [Read more...]

Firefighters say the lack of reliable communications hindered the firefighting effort during Australia's unprecedented bushfires, with crews in one area having to drive half an hour to get any mobile phone reception. Some towns were effectively cut off from the outside world … [Read more...]

Combined Communications Center worker must serve a 60-hour suspension for social media comments deemed unbecoming of a sheriff’s office employee. An Alachua County 911 dispatcher was suspended for 60 hours without pay Wednesday by Sheriff Sadie Darnell for comments she made on … [Read more...]